MISSION
To conduct research on the information needs of Canadian consumers to support their effective participation in the telecommunications marketplace.
RESEARCH
We conduct research bringing together access to justice and information seeking and use in support of consumers and their telecommunications needs.
INFORM
Our work informs national and international policy and research communities in the areas of consumer rights, information needs and uses, consumer networks and access to justice.
COLLABORATE
We collaborate with intersecting communities of practice including but not limited to consumer advocates and their intermediaries and public policy researchers in support of strengthening and growing Canada’s consumer rights ecosystem.